Order Tracking
Enter your order number and checkout contact to see the latest delivery status.
How to track your order at ZeroPaludisme
When you order a mosquito net or a repellent, you would rather it were already at home. At ZeroPaludisme we understand that, so this page lets you track your order at any moment. In the form above, enter your order number, which you will find in your confirmation email, together with the email address or phone number you used at checkout. The latest status appears straight away.
Every order moves through four stages: Pending (it has been received), Processing (our team is preparing it), In Transit (the parcel has left our warehouse) and Delivered. Within an hour of payment, a first email lists everything you bought. When your parcel ships, a second email confirms it is on its way, gives you a tracking number where one is available and tells you how many parcels are coming to you. If you have an account, your orders are also listed under My Account, in the Order Tracking section.
Products chosen to protect your home
ZeroPaludisme is a specialist store: mosquito nets, indoor and outdoor mosquito repellents, personal protection and soothing products. Our motto, For a tomorrow without bites, shapes every choice we make. We believe in honesty and transparency, so each product page describes exactly what you will receive, without overblown promises. We also favour durable products and more environmentally friendly packaging.
Our products help you protect yourself from mosquitoes day to day, but they are no substitute for medical advice. If you or someone close to you has a fever, or you have any concern about your health, see a health professional without delay.
Your order, prepared with care
We prepare each order with care. Before it leaves, we make sure it matches what you chose and is packed to travel well:
- Mosquito nets: the model and quantity you ordered, in their original packaging.
- Repellents, diffusers and personal protection: packed snugly to limit knocks on the way.
- The parcel itself: a well-closed box, with an address and phone number that are easy to read.
If anything arrives damaged or not as described, contact us and we will put it right.
Processing times and busy seasons
Under normal conditions, your order is prepared within one to two business days of confirmation, excluding weekends and public holidays. If you pay on delivery, we call you the same day you order to confirm it and agree the delivery day with you, so keep your phone close by.
Some periods call for a little more patience:
- Rainy season: mosquitoes are more active, orders for nets and repellents rise, and heavy rain can slow transport on some routes.
- Ramadan, Eid al-Fitr and Eid al-Adha: orders pick up ahead of the celebrations and couriers are stretched.
- Christmas and New Year: busy everywhere, with more public holidays.
- Our promotions and sales, when further delays can occur.
Every order is still prepared with the same care; only the queue gets longer. Our best advice: order as soon as the first rains arrive, before the need becomes urgent.
Delivery times by region, and where to learn more
ZeroPaludisme delivers across West Africa (the UEMOA zone), Central Africa (the CEMAC zone), Nigeria, Ghana and the Democratic Republic of the Congo. As a guide, allow 3 to 9 days in the UEMOA zone depending on the delivery option you choose, 5 to 10 days in the CEMAC zone, Nigeria and Ghana, and 7 to 14 days in the DR Congo. The timeframe that applies to you is confirmed when you place your order.
Delivery is free to Senegal and Côte d'Ivoire. Other countries pay the rate for their zone: 2,500 FCFA in the other UEMOA countries, free on orders over 50,000 FCFA, 4,000 FCFA in the CEMAC zone, Nigeria and Ghana, and 5,000 FCFA in the DR Congo.
These are estimates, not a guaranteed date: weather, public holidays, customs formalities or an unexpected logistics issue can add time. If you are out when the courier calls and the parcel cannot be left somewhere safe, you will get a delivery notice, followed by two further attempts before the parcel comes back to us. Any customs duties or import taxes charged by your country are your responsibility. You will find the full details on our Delivery information page.
Rewards for coming back
Every purchase at ZeroPaludisme earns you points through our loyalty programme. Each 10 points gives you 500 FCFA to spend on your next order. Recommend the store to family and friends with your personal referral link and you receive 100 points each time a friend makes a first purchase. To start collecting, simply create an account with your email address.
Questions or problems: we are here to help
For any question about your order, your delivery or a product, visit our Contact page, email [email protected] or call +33 7 56 75 67 61. Include your order number and we can reply faster.
If an issue has not been resolved the way you hoped, you can file a formal complaint through our Complaints page or at [email protected], with your contact details, your order number and photos where possible. Complaints handled by our contact centre are usually resolved within 2 business days of receipt. To send an item back, contact us first and we will give you the instructions and the return address. The conditions are set out in our returns and refunds policy.
Frequently asked questions
I have not received a tracking number yet. Is that normal?
Yes, as long as your order shows Pending or Processing: the tracking number comes with the shipping confirmation email. Check your spam or junk folder too. If you still have no tracking information 48 hours after that confirmation, email us at [email protected].
Do I need an account to follow my parcel?
No, you can track your order without one: enter your order number on this page with the email address or phone number you gave at checkout. If nothing comes up, make sure it is the same contact you used when ordering.
My parcel's status has not changed for days. What should I do?
A parcel in transit can go a few days without a new update, especially at a border crossing or in the middle of the rainy season. Compare with the estimate for your region on our Delivery information page. If that window has passed, contact us with your order number and we will look into it.
Only part of my order has arrived. Why?
In most cases everything arrives together. If an item is temporarily out of stock, we ship it as soon as it is back, in a separate parcel. Your shipping email tells you how many parcels have been sent to you.
I entered the wrong address. Can I change it?
Yes, as long as your order has not yet been prepared and is still in our warehouse. Email [email protected] as soon as possible with your order number and the correct address. Once the parcel has shipped, a change may sometimes still be possible through the delivery service, but it cannot be guaranteed.
Will my order take longer during the rainy season or the holidays?
It may: there are more orders, couriers are busier and the weather can slow some routes. The delivery times we give remain estimates. For peace of mind, order as soon as the first rains begin, or a few weeks before the holidays.
My parcel arrived damaged or an item is wrong. What now?
We are truly sorry. Take photos of the parcel and the items, then email [email protected] with your order number and we will take care of it. You can also read our returns policy and, if the problem continues, use our Complaints page.
I am paying on delivery. Does tracking work the same way?
Yes. We call you the same day you order to confirm it and agree the delivery day with you, and your order then moves through the same stages. You can track your order on this page with your order number and the phone number you gave when ordering.